Claim Your Shagun

Häfele "5th is our Shagun" Offer — Official Terms & Conditions

Häfele India Private Limited, a company duly incorporated under the Companies Act, having its corporate office at No. 3, Building "A" BETA, I-Think Techno Campus, Off J.V.L.R, Opp Kanjurmarg Station, Kanjurmarg (E), Mumbai - 400 042, India, is conducting this campaign which is being organized by and through its agency partner, Sproxil Brand Protection Solutions Private Limited, a company duly incorporated under the Companies Act, 1956 having its regd. office at B-405, Lodha Supremus – II, Wagle Estate, Road No 22, Thane West, Thane - 400608, hereinafter together referred to as the "Organizers".

Please read the terms and conditions of the Offer before participating in it (hereinafter referred to as the "Offer"). By participating/availing this Offer, it is deemed that the participants/customers/consumers (hereinafter collectively referred to as "Participant") and/or Participants have irrevocably and unconditionally accepted all terms & conditions contained herein, including any/all amendment, modification, etc. made thereto without demur and shall throughout remain bound to them as under:

1. Agreement to Terms and Conditions

1. The Organizers reserve the right to announce the cashback in the middle of the Programme, substitute or change the scheme without prior notice. The Organizers also reserve the right to suspend or terminate the program any time it deems necessary.
2. Cashback shall be provided only in the manner specified under this Campaign and shall not be transferable, assignable, or claimed by any person other than the eligible participant whose claim has been approved. Cashback shall be credited only to the UPI ID registered by the participant and cannot be converted into any other benefit, voucher, product, discount, or promotional offer.
3. Dispute if any should be referred to the Organizers and Häfele's determination regarding eligibility, validation, disqualification, claim approval and cashback processing shall be final and binding.
4. Häfele reserves the right to modify, suspend, withdraw or terminate the Cashback Program without assigning any reason. Any approved or valid claims submitted prior to such modification, suspension or termination shall be processed in accordance with these Terms and Conditions. Any activity by dealer/retailer/end-user/entrant which can be termed illegal by laws in India and/or by the Organizers shall be disqualified without notice to the dealer/retailer/end-user/entrant.
5. The Organizers reserve the right to decide and execute scheme dynamics, namely, minimum and maximum purchase value of goods, gifts, redemption method and partnering with 3rd party agencies to carry out the scheme in the market.
6. By accepting the Offer, Participants fully and unconditionally agree to abide by the terms and conditions, privacy policies & opt-in for promotional communication. Organizer's decision shall be final and binding in all matters related to the Offer and is subject to all requirements set forth herein.
7. Nothing by way of terms and conditions of this Offer or otherwise shall be construed as an enticement for participating in the offer, buying or advertising of the product.

2. How to Participate

1. Scan the QR code displayed at the retailer outlet after purchasing the eligible product.
2. Scan the QR code to access the campaign microsite and enter the required details, including Name, Mobile Number with OTP verification, State, City, and UPI ID with UPI ID verification.
3. Capture and upload a clear image of the purchase invoice and submit it for verification.
4. The submitted invoice will be validated. Upon successful approval, the eligible cashback will be credited to the registered UPI ID.
5. If the submitted invoice is unclear or does not meet the required criteria, the customer will receive an SMS requesting them to re-submit the invoice.

3. Eligibility

1. This Cashback Program is exclusively available to individual end consumers purchasing eligible Häfele products for personal use. Dealers, distributors, retailers, resellers, contractors, architects, interior designers, project purchasers, institutional purchasers, channel partners, employees of Häfele or Sproxil, and their immediate family members are not eligible to participate.
2. Häfele reserves the right to require proof that the claimant is the actual purchaser and end consumer of the eligible product. Any claim submitted directly or indirectly on behalf of a dealer, retailer, distributor, reseller, contractor, project purchaser, or commercial entity may be rejected.
3. Cashback shall be available only in respect of eligible products purchased from authorized Häfele dealers or authorized sales channels and supported by a valid tax invoice.
4. This Offer is open only for Indian citizens above 18 years of age.
5. Offer is valid in select outlets, for a limited period, till stocks last.
6. Eligible purchases must be made between 1 October 2026 and 18 November 2026. Claims must be submitted within fifteen (15) days from the invoice date and in any event no later than 30 November 2026. Claims received thereafter shall not be considered.
7. The organizers reserve the right to modify or withdraw the offer at any time and its decision shall be final and binding.
8. Participation in the offer is at the sole risk of such an entrant.
9. The organizers are not responsible for any loss / injury / damage to a participant.
10. A participant shall be entitled to a maximum of two (2) approved cashback claims during the Program Period irrespective of the number of products purchased. Häfele and/or Sproxil may aggregate identifiers and determine whether multiple claims originate from the same participant, household or transaction.

4. Verification and Fraud Prevention

1. Häfele and/or Sproxil may validate and verify any claim using one or more identifiers including but not limited to mobile number, invoice number, customer name, delivery address, UPI ID, bank account, PAN, device ID, or any other fraud-prevention parameters.
2. Häfele and/or Sproxil reserve the right to reject duplicate, suspicious, artificial, collusive, fraudulent, manipulated, automated, non-genuine or otherwise invalid claims.
3. Häfele and/or Sproxil can request original invoices, proof of delivery, installation evidence, product photographs, banking details, identification documents or any other supporting documents for verification purposes.
4. Any attempt to manipulate the Cashback Program through false invoices, duplicate submissions, fabricated information, invoice splitting, organized claim generation, automated means or fraudulent conduct shall result in immediate disqualification.
5. Each invoice shall be eligible for only one cashback claim. Any alteration, duplication, tampering, modification or reuse of an invoice shall render the claim invalid. Häfele reserves the right to verify invoices directly with the issuing dealer or sales channel.
6. Returned, cancelled, exchanged, refunded, reversed, credit-note-adjusted or chargeback transactions of purchased appliances/goods shall not qualify for cashback. If cashback has been disbursed in relation to such a transaction, Häfele shall be entitled to recover the same to the satisfaction of Häfele and/or Sproxil.
7. If Häfele determines that any claim has been submitted by or in collusion with a dealer, distributor, retailer, reseller, employee, channel partner or any associated person, such claim shall stand rejected and any cashback already paid may be recovered. Where Häfele and/or Sproxil identifies fraud, collusion, forgery, falsification of invoices, identity theft, creation of fictitious claims or any dishonest conduct, the participant and/or dealer may be disqualified and be subjected to appropriate legal proceedings.

5. Cashback

Cashback is not automatic and shall become payable only after successful validation and approval of the claim by Häfele and/or Sproxil. Submission of a claim shall not create any vested right or entitlement to receive cashback.

Approved cashback shall be credited only to the UPI ID or bank account details submitted by the participant. Häfele and Sproxil shall not be responsible for failed transactions caused by incorrect, incomplete or inaccurate information supplied by the participant. Häfele and/or Sproxil may require identity verification, PAN, Aadhaar-masked copy, bank account validation or any other KYC documentation where deemed necessary for fraud prevention, regulatory compliance or payment verification.

Cashback shall be calculated on eligible products purchased under a valid invoice. Where multiple quantities of the same eligible article are purchased under a single invoice, cashback shall be payable only up to a maximum of three (3) units per article per invoice (N ≤ 3), irrespective of the actual quantity purchased. Häfele reserves the right to verify purchase quantities and reject claims that appear to be structured or split to circumvent this limitation.

6. Intellectual Property

All rights, title and interest including but not limited to the Intellectual Property Rights, in the current Offer material(s) and in any and all responses received shall vest solely and exclusively with the Organizers at all times. The Organizers or any person or entity permitted/authorized by the Organizers in this regard shall be entitled to use the responses received or any information in connection with the entry in any media for future offers, marketing, publicity and any other purpose without any permission and or payment to the Participant.

All material submitted in connection with the Offer (whether written, audio, electronic or visual form, or a combination of those) or any photographs, video and/or film footage and/or audio recording taken of Participants are assigned to the Organizers upon submission and become the property of the Organizers exclusively. The Organizers may use the material in any medium, in any reasonable manner it sees fit. Copyright in any such material remains the sole property of the Organizers.

7. Claim Rejection

Häfele may reject any claim that:

1. fails to satisfy eligibility requirements;
2. contains incomplete, inaccurate or misleading information;
3. is supported by forged, invalid, illegible, altered or duplicate documents;
4. violates these Terms and Conditions; or
5. is reasonably suspected to involve fraud, abuse or misuse of the Cashback Program.

A participant whose claim has been rejected may submit a review request together with supporting documents within fifteen (15) days from receipt of rejection communication. The decision of Sproxil and/or Häfele following such review shall be final and binding, subject to applicable law.

8. General Conditions

1. The Participant understands and agrees that the selected Participant/Winner(s) alone shall be entitled to prizes, subject to all terms and conditions mentioned herein, and furnishing of correct and complete details in the prescribed manner and to the entire satisfaction of the Organizers.
2. The Offer will be promoted at the sole discretion of the Organizers.
3. Häfele and/or Sproxil reserve the right to audit, investigate, monitor and verify any claim, transaction, invoice or supporting documentation before or after cashback disbursement.
4. Any cashback paid on the basis of misrepresentation, fraud, duplicate submissions, system error, dealer manipulation, invoice tampering, inaccurate, misleading, incomplete, fraudulent or otherwise ineligible information/transaction may be recovered by Häfele together with any reasonable costs incurred in such recovery. Häfele reserves the right to avail appropriate legal remedies under the applicable law.
5. The Participants hereby irrevocably authorize the Organizers and their respective owners, affiliates, subsidiaries and associates, and grant a royalty-free and perpetual right to use, at the Organizers' discretion, any and all data gathered during and/or after the Offer in respect of the Participant (including but not limited to name, photograph and other personal details) for the purpose of this Offer and/or in any of its communications, including marketing promotions, with or without the Organizers' brand and advertisements, on social media, the Organizers' platform or any other public domain.
6. Personal information collected under the Cashback Program shall be processed by Häfele and Sproxil solely for campaign administration, customer communication, verification, fraud prevention, legal compliance, tax compliance and cashback processing purposes and shall be retained only for such period as required for fulfilling the purpose of this policy and as per business requirement.
7. Such personal information shall be processed in accordance with applicable Indian data protection laws and the privacy policies of Häfele and Sproxil. By participating, the participant consents to such processing for the foregoing purposes.
8. The Participant will be intimated on the mobile number provided by the Participant on the microsite. The decision of the management of the Organizers in this regard shall be final & binding upon the Participant and/or the Winner(s), and the Participant/Winner(s) hereby agree that no claims, disputes, etc. of any sort shall be raised against the Organizers.
9. Any tax deduction at source (TDS) or other statutory withholding required by applicable law shall be deducted prior to cashback disbursement. Participants shall provide such information or documents as may be required for tax compliance purposes. The net amount paid after statutory deductions shall constitute full satisfaction of the cashback entitlement. While accepting the cashback under the Offer, the Participant(s) may be required to execute an "indemnity" and "release of claims" form as may be provided by the Organizers, which shall release the Organizers of all liability, loss, damage, demand, claim, etc. in connection with the Offer and prizes contemplated under this Offer. Failure to complete and sign any documents requested by the Organizers may result in disqualification of such Participant. All decisions of the Organizers shall be final in this regard.
10. The Organizers are not responsible for any errors or omissions in the terms and conditions contained herein. All information provided in the Offer is provided on an "as-is" basis without any warranty of any kind. The Organizers, their management, directors, employees, officers, affiliates or subsidiaries, agents, representatives, etc. or any of their sponsors/partners make no representations, and further disclaim themselves from all express, implied, and statutory warranties of any kind towards the Participants, Winners and/or any third party with respect to accuracy, timelines, completeness, merchantability, or fitness of the Offer.
11. Dealers, distributors, retailers and sales personnel are not authorized to make representations, commitments, approvals, waivers or assurances regarding eligibility, cashback approval, cashback amount or claim processing on behalf of Häfele.
12. All rights, title and interest, including but not limited to Intellectual Property Rights in the Offer and/or any other promotional material(s), shall vest solely and exclusively with the Organizers at all times. In connection with the Offer, the Organizers or any person or entity permitted by the Organizers shall be entitled to use personal details of the Participant such as names, characters, photographs, voices, videotape, etc. for any media promotions, marketing activity, publicity and like purposes. By voluntarily participating in the Offer, the Participant hereby waives all rights to claim royalty, remuneration or to legally challenge any such use of their personal details by the Organizers.
13. The Organizers reserve the right to change, defer, alter or cancel this Offer in part or full, or change any or all terms and conditions of the Offer, without giving any prior intimation/notice of any kind. Further, they shall not be liable for any consequential losses/damages to any Participant in this regard. The decision of the Organizers in general, and with respect to this Offer in particular, shall be full, final, binding and non-contestable upon the Participant.
14. Under no circumstance shall the Organizers, their management, directors, employees, officers, affiliates or subsidiaries, agents, representatives, etc. be liable to the Participant, Winners and/or any third party for any loss of profits or lost opportunity, or for any indirect, special, consequential, incidental, or punitive damages whatsoever, even if the Organizers have been advised of the possibility of any such damages. The Participant/Winners specifically agree not to file and/or initiate, in person or through any family member or any third party, any criminal and/or civil proceedings/complaints/applications in any courts or forum in India against the Organizers, their management, directors, employees, officers, affiliates or subsidiaries, agents, representatives, etc. to claim any damages for any losses or seek relief in connection with the Offer and/or the prizes. The Participant/Winners specifically agree that the Organizers, their affiliates, group companies, employees, officers, directors or any other person and/or sponsors shall not be responsible for any claims/liabilities/losses (including legal fees) arising out of and in relation to any injury/damage/harm/loss/death/mental or emotional trauma suffered by the Participant or prize Winners in any manner whatsoever in connection with the Offer and/or the prizes.
15. Häfele and Sproxil shall not be responsible for claim submission failures, delayed processing, telecom failures, internet outages, banking system failures, UPI platform failures, technical disruptions or events beyond their reasonable control.
16. All material and content contained on the Organizers' platform is made available for the Participant's personal and non-commercial use only. Any other use of the material/content on the Organizers' platform and/or any information disseminated by SMS, or any other means of communication, is strictly prohibited.
17. All incidental costs, taxes or levies related to the Offer and UPI cashbacks, if any, shall be exclusively borne by the Participant(s), including but not limited to TDS, gift tax (if any), insurance and any other taxes applicable by the Central, State or Municipal government. Cashback under this program is intended as a promotional rebate on eligible purchases. Any tax treatment shall be governed by applicable law prevailing at the time of payment.
18. The Organizers reserve the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Offer or any part thereof, including the eligibility criteria and these Terms & Conditions, at their sole discretion at any time during its validity, including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control, and the same shall be binding on the Participant(s). Dealers, retailers, architects, contractors and sales representatives are not authorized to alter, amend, waive or override these Terms and Conditions. Only communications issued by Häfele and/or Sproxil shall govern cashback eligibility.
19. The Organizers shall not be liable to perform any of their obligations under the Offer or in respect of the prize where they are unable to do so as a result of unforeseen circumstances or Force Majeure conditions, including but not limited to COVID-19 restrictions, act of God, government action, pandemic, epidemic diseases and their consequences, declared war, civil or political disturbance, lock-outs, industry-wide labour strikes, drought, floods, fire, theft, accidents and other exceptional circumstances or any circumstances beyond their reasonable control.
20. The Organizers are empowered to take a decision in case of any conditions, circumstances and scenarios beyond these terms and conditions of the Offer.
21. The Offer and the terms and conditions herein shall be governed by and construed in accordance with the applicable laws in India. All matters with respect to the Cashback Program and/or prizes are subject to the exclusive jurisdiction of the courts at Mumbai only. The Offer shall be deemed void where prohibited by law.

9. Customer Support & Grievances